Step 1 — Clarify the objectives
A mentorship program without clear objectives stalls within 6 months. Answer three questions before launching:
- Which population is mentored? Students in their final year? Young graduates during the first 2 years? Alumni changing careers at any age? Opening it up to everyone = diluting the intent.
- On what topics? First job, career change, expatriation, entrepreneurship, strategic advice. List 4-6 priority areas.
- What is the minimum commitment? A one-off conversation? A 6-month follow-up? 3 mandatory exchanges in the first year? Clarify expectations on both the mentor and mentee sides.
Step 2 — Identify and qualify potential mentors
The classic trap: asking the 20 most visible alumni, who end up overstretched and disappointed. The right method:
- Open the invitation broadly to all active alumni (>3 years post-graduation), via an annual communication.
- Let alumni choose their availability and domain themselves — an alumnus who volunteers is ten times more engaged.
- Validate profiles by admin (to avoid fake profiles or toxic mentors).
- Cap quotas (3 concurrent mentees per mentor by default) to avoid overload.
Step 3 — Structure the matching
A good mentor/mentee match relies on 3 criteria:
- Domain (e.g. the mentee wants to move from consulting to a startup → the mentor has walked that path)
- Seniority (a mentor should be at least 5-10 years ahead of the mentee — otherwise it's not mentorship, it's peer-to-peer)
- Geography (a mentor in Paris can mentor a mentee in Singapore, but expatriation is a topic where proximity to the destination country helps)
Matching can be automatic (filters + algorithm) or manual (the mentee chooses). The model where the mentee picks a mentor from filterable profiles works better than imposed matching: engagement is stronger on both sides.
Step 4 — Facilitate the kickoff and follow-up
Once the match is made, most mentorship relationships evaporate within 2-3 weeks — because nobody knows where to start.
The right pattern:
- Dedicated conversation created automatically at acceptance (not just an email lost in the inbox)
- First-message template sent to the mentee to frame expectations
- Cadence suggestion: 1 exchange every 4-6 weeks over 6 months
- Clean closure of the mentorship when it's finished (not just ghosting)
Step 5 — Steer by data
What a program admin should track monthly:
- Available mentors and free slots (capacity indicator)
- Total requests, pending, accepted (momentum indicator)
- Acceptance rate (if under 50%, a signal that mentors are overstretched or not engaged enough)
- Completed mentorships vs active (program health signal)
- Mentors at maximum capacity (signal to recruit more mentors)
Without these KPIs, you are blind. With them, you can nudge, recruit, adjust. See Terrilink's Mentorship module for a dashboard example.
Step 6 — Sustain the program over time
A program does not run on magic. A few rituals that work:
- Annual communication to recruit new mentors (for example in September)
- Highlighting inspiring cases on the platform's news feed (with consent)
- Annual mentors dinner to nurture the network of the most engaged
- Gala integration: presenting program figures to the wider community
- Short training offer (1-hour webinar) for new mentors who want it
The 3 mistakes to avoid
Managing everything via email + Excel
The system lasts 6 months. After that, the admin cracks under the manual follow-up load. Result: the program dies.
Not validating mentors
A bad mentorship (absent mentor, irrelevant advice, inappropriate behavior) can turn a mentee off for a long time. Admin validation protects the program.
Underestimating duplicate prevention
Without a technical safeguard, a mentee can send 10 requests to 10 mentors in parallel. Mentors feel used and disengage. A single active request per pair is the right rule.
Terrilink and alumni mentorship
Terrilink for Alumni (Pro and Premium plans) includes a Mentorship module that natively applies every principle of this guide: editable mentor profiles, admin validation, filterable list, request/acceptance workflow, dedicated conversation, duplicate prevention, admin dashboard with period-based KPIs (7 / 30 / 90 days). See the Alumni mentorship page.